Field Service Technician, Mechatronic for Wilco Precision Testers USA
Company DescriptionWILCO AG is a Swiss solution provider of leading inspection systems serving the pharmaceutical, biotech, diagnostic, medical device, chemical, food, and automotive packaging industry worldwide.
With 50 years of tradition in innovation, we offer our customers customized solutions for leak detection (Container Closure Integrity Testing, CCIT) and visual inspection.
The inspection systems are ideal for all applications ranging from lab type up to fully automatic in-line testers with capacities of up to 600 products per minute.
WILCO AG has developed and patented inspection systems for a wide variety of applications such as:
Laser based headspace gas analysis The vacuum based LFC (liquid filled containers) leak testing method Differential pressure method X-Ray to detect foreign particles, deformations and other defects Vision systems for inspection of particles and cosmetic defects High-speed mass spectrometry to measure very small leaks WILCO AG was founded in 1971 by Martin Lehmann and belongs to German based Bausch+Str bel, manufacturer of special machines, since 2013.
An innovative team of highly specialized scientists and engineers constantly develop new testing technologies and integrates these into fully automatic inspection machines and systems.
The design and assembly of these machines are performed in a modern, state of the art plant in Switzerland.
Leading companies worldwide rely on WILCO testers.
A company of the Bausch+Str bel GroupJob Description
Responsibilities:
Support and Service of Measuring and Controlling MachinesThe role of the Field Service Technician is to provide professional service and support customers by performing field service.
This includes machine installation, commissioning, startup, training end-users, repairs, remote assistance, preventative maintenance, and production support when not traveling.
The Field Service Technician will work within the guidelines and will follow the established procedures.
Carry out regular maintenance and calibration (both electrical and mechanical) Trouble-Shoot in the form of fault finding Carry out repairs and modifications Support for remote operations such as off-site support Regular safeguarding of system data/parameters Support for customer acceptances in Switzerland as well as for the installation and commissioning of the machines at the customer's site Proactive customer advice for possible service or retrofit options Follow prescribed and standard safety regulations Prepare service reports documenting activities Suggest/recommend spare parts / corrective actions Follow prescribed and standard safety regulations Prepare service reports documenting activities Identify and coordinate parts required for repair with the customer and service department Suggest/recommend spare parts / corrective actions, providing written service call reports to service department/customers Travel to North American customer sites Complete drug, alcohol, and safety testing per individual client requirements Travel to headquarters in Switzerland for training and factory acceptance testing of new machinery with customers Keep accurate records of all hours logged, inventory parts used, and services performed Perform other and related duties as assigned, directed, or within the scope of overall responsibilities Qualifications Solid electrical or technical basic training Further training in the field of electrical engineering is an advantage Knowledge of GMP and qualification would be an advantage Confident personality with a competent demeanor Good comprehension, technical understanding, and manual dexterity Prior experience with automation industrial machines is preferred Current and/or recent experience as a traveling field service engineer/service technician Ability to read and interpret drawings, diagrams, schematics, and machine specifications Excellent customer service skills, self-motivated, able to work independently and respond to emergency situations, well organized Must have a valid driver's license, current passport, and a clean motor vehicle record Must be up to date with an approved Covid-19 vaccine (Pfizer, Moderna, or J&J) Availability for substantial travel within North America and Switzerland Competencies:
Excellent verbal and written communication skills Strong organization skills with attention to detail Excellent customer service skills Self-motivated with maturity to self-manage and work independently Strong decision-making skills Ability to effectively respond to emergency situations Ability to understand the technical context Identifies and resolves problems, develops alternative solutions Collects and researches data and analyzes information skillfully Demonstrates persistence and overcomes obstacles Demonstrates accuracy and thoroughness Education and/or
Experience:
Associate Degree in Mechanical, Electrical, or Mechatronics Technology, Apprenticeship in Mechatronics or technical school certification in Mechanical, Electrical, or Mechatronics Technology or a similar field Minimum of three to five (3-5) years related experience and/or training; or equivalent combination of education and industry experience.
Home Office / Travel:
This position can be based out of our Branford, CT office or from your home anywhere on the east coast that is within a reasonable commute to a major airport.
This position requires up to 75% travel.
Travel includes outside the local area and overnight.
Additional InformationHours:
M-F, 8:
00 am - 12:
00 pm and 12:
30 pm - 4:
30 pm Position Type:
This is a full-time (non-exempt) position, Overtime is likely, must be willing and able to work some overtime regularly.
Benefits:
We offer medical and dental plans (the company pays 83% of the premium for employees and eligible dependents); company-paid short-term and long-term disability plans, company-paid life insurance and AD&D plan; voluntary vision plan; voluntary life and dependent life plans at discounted group rates; a 401k retirement plan with a 4% company match, company paid holidays and generous a PTO plan.
Should you meet the above requirements and qualifications and feel like this position seems like a perfect fit for you, please submit your resume and a cover letter along with your annual salary expectation.
Wilco Precision Testers US is part of the Bausch+Str bel Grouphttps:
//www.
wilco.
com/about-wilco/b-s-group/ Bausch+Stroebel's US Headquarters is located in Branford, CT www.
bausch-stroebel.
comwww.
wilco.
comBausch
Stroebel is an Equal Opportunity Employer Recommended Skills Attention To Detail Automation Calibration Communication Confident And Emotionally Stable Coordinating Estimated Salary: $20 to $28 per hour based on qualifications.
With 50 years of tradition in innovation, we offer our customers customized solutions for leak detection (Container Closure Integrity Testing, CCIT) and visual inspection.
The inspection systems are ideal for all applications ranging from lab type up to fully automatic in-line testers with capacities of up to 600 products per minute.
WILCO AG has developed and patented inspection systems for a wide variety of applications such as:
Laser based headspace gas analysis The vacuum based LFC (liquid filled containers) leak testing method Differential pressure method X-Ray to detect foreign particles, deformations and other defects Vision systems for inspection of particles and cosmetic defects High-speed mass spectrometry to measure very small leaks WILCO AG was founded in 1971 by Martin Lehmann and belongs to German based Bausch+Str bel, manufacturer of special machines, since 2013.
An innovative team of highly specialized scientists and engineers constantly develop new testing technologies and integrates these into fully automatic inspection machines and systems.
The design and assembly of these machines are performed in a modern, state of the art plant in Switzerland.
Leading companies worldwide rely on WILCO testers.
A company of the Bausch+Str bel GroupJob Description
Responsibilities:
Support and Service of Measuring and Controlling MachinesThe role of the Field Service Technician is to provide professional service and support customers by performing field service.
This includes machine installation, commissioning, startup, training end-users, repairs, remote assistance, preventative maintenance, and production support when not traveling.
The Field Service Technician will work within the guidelines and will follow the established procedures.
Carry out regular maintenance and calibration (both electrical and mechanical) Trouble-Shoot in the form of fault finding Carry out repairs and modifications Support for remote operations such as off-site support Regular safeguarding of system data/parameters Support for customer acceptances in Switzerland as well as for the installation and commissioning of the machines at the customer's site Proactive customer advice for possible service or retrofit options Follow prescribed and standard safety regulations Prepare service reports documenting activities Suggest/recommend spare parts / corrective actions Follow prescribed and standard safety regulations Prepare service reports documenting activities Identify and coordinate parts required for repair with the customer and service department Suggest/recommend spare parts / corrective actions, providing written service call reports to service department/customers Travel to North American customer sites Complete drug, alcohol, and safety testing per individual client requirements Travel to headquarters in Switzerland for training and factory acceptance testing of new machinery with customers Keep accurate records of all hours logged, inventory parts used, and services performed Perform other and related duties as assigned, directed, or within the scope of overall responsibilities Qualifications Solid electrical or technical basic training Further training in the field of electrical engineering is an advantage Knowledge of GMP and qualification would be an advantage Confident personality with a competent demeanor Good comprehension, technical understanding, and manual dexterity Prior experience with automation industrial machines is preferred Current and/or recent experience as a traveling field service engineer/service technician Ability to read and interpret drawings, diagrams, schematics, and machine specifications Excellent customer service skills, self-motivated, able to work independently and respond to emergency situations, well organized Must have a valid driver's license, current passport, and a clean motor vehicle record Must be up to date with an approved Covid-19 vaccine (Pfizer, Moderna, or J&J) Availability for substantial travel within North America and Switzerland Competencies:
Excellent verbal and written communication skills Strong organization skills with attention to detail Excellent customer service skills Self-motivated with maturity to self-manage and work independently Strong decision-making skills Ability to effectively respond to emergency situations Ability to understand the technical context Identifies and resolves problems, develops alternative solutions Collects and researches data and analyzes information skillfully Demonstrates persistence and overcomes obstacles Demonstrates accuracy and thoroughness Education and/or
Experience:
Associate Degree in Mechanical, Electrical, or Mechatronics Technology, Apprenticeship in Mechatronics or technical school certification in Mechanical, Electrical, or Mechatronics Technology or a similar field Minimum of three to five (3-5) years related experience and/or training; or equivalent combination of education and industry experience.
Home Office / Travel:
This position can be based out of our Branford, CT office or from your home anywhere on the east coast that is within a reasonable commute to a major airport.
This position requires up to 75% travel.
Travel includes outside the local area and overnight.
Additional InformationHours:
M-F, 8:
00 am - 12:
00 pm and 12:
30 pm - 4:
30 pm Position Type:
This is a full-time (non-exempt) position, Overtime is likely, must be willing and able to work some overtime regularly.
Benefits:
We offer medical and dental plans (the company pays 83% of the premium for employees and eligible dependents); company-paid short-term and long-term disability plans, company-paid life insurance and AD&D plan; voluntary vision plan; voluntary life and dependent life plans at discounted group rates; a 401k retirement plan with a 4% company match, company paid holidays and generous a PTO plan.
Should you meet the above requirements and qualifications and feel like this position seems like a perfect fit for you, please submit your resume and a cover letter along with your annual salary expectation.
Wilco Precision Testers US is part of the Bausch+Str bel Grouphttps:
//www.
wilco.
com/about-wilco/b-s-group/ Bausch+Stroebel's US Headquarters is located in Branford, CT www.
bausch-stroebel.
comwww.
wilco.
comBausch
Stroebel is an Equal Opportunity Employer Recommended Skills Attention To Detail Automation Calibration Communication Confident And Emotionally Stable Coordinating Estimated Salary: $20 to $28 per hour based on qualifications.
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